Privacy & Cookies Policy
We’d like to assure you that we are committed to protecting the privacy of all our website users, customers and overnight guests. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.
We are The Duck & Dagger Inn (We, Us, Our) and this policy sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us under the General Data Protection Regulation 2018 (GDPR). Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By continuing to use www.theduckanddagger.co.uk, or any of the functionalities displayed on it (Our site), you are accepting and consenting to the practices described in this policy.
How information you give Us is collected:
You may give Us information about you by filling in forms on Our site, or in house, or by corresponding with Us by phone, e-mail or otherwise. The information you give Us may include your name, contact details, personal preferences, financial information, marketing insights and other demographic information.
Information We collect about you online:
With regard to each of your visits to Our site We may automatically collect the following information:
• Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.
Cookies:
Our site uses cookies to distinguish you from other users of Our site. This helps Us to provide you with a good experience when you browse Our site and also allows Us to improve Our site. A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies: These are required for the operation of Our site.
- Analytical/performance cookies: To recognise and count the number of visitors and how they move around Our site.
- Functionality cookies: To recognise you when you return to Our site and remember your preferences.
- Targeting cookies: To record your visit to Our site, the pages you visit, and links you follow, and to tailor advertising accordingly.
You can block cookies using your browser settings. Blocking all cookies may restrict access to parts of Our site.
How information you give to Us is used:
• To carry out Our contractual obligations and provide requested services
• To inform you of similar products or services
• To allow Us or selected third parties to market relevant products or services (only with your consent)
• To notify you about changes to Our service
• To present Our content in the most effective manner
How information We collect about you is used:
• To administer and improve Our site
• To support interactive features
• To keep Our site secure
• To understand advertising effectiveness and personalise marketing
• To suggest goods or services that may interest you
Disclosure of your information / third parties:
We may share your information with:
• Business partners and subcontractors to fulfill contracts
• Advertisers and analytics providers to improve our marketing
• Credit agencies for credit assessments
We may also disclose personal data if legally required or for fraud protection and credit risk reduction.
Note: Information shared via social media platforms is done at your own risk and governed by those platforms’ privacy policies.
Our website may link to other sites. We are not responsible for their privacy policies.
Where We store your personal data:
We store data securely within the EEA and, in some cases, on-site at 39 Northgate Street, Chester, CH1 2HQ, in a secure, access-controlled room.
Sensitive data is encrypted with SSL and all transactions are handled by a secure payment gateway, not stored on our servers. In the event of a significant security breach, We will notify you as soon as possible.
We may transfer your data outside the EEA, but only with your consent and with appropriate protections in place.
Your rights:
You have the right to object to your data being used for marketing. If you wish to update or delete your personal information, or request a copy, contact us at:
reservations@theduckanddagger.co.uk
We will respond within 30 days.
To unsubscribe from email marketing, click the link in any newsletter.
We will retain your data as long as required to deliver services or comply with legal obligations.
Changes to Our privacy policy:
Any updates to this policy will be posted on this page and, if necessary, emailed to you. Please check back periodically to stay informed.